Refund & Return Policy – Zapotis Senior Health Care Products
At Zapotis, we are dedicated to providing high-quality senior health care products and ensuring complete customer satisfaction. Our Refund & Return Policy is designed to offer a seamless and straightforward process, giving you peace of mind with every purchase.
Eligibility for Returns
- Return Window: Items are eligible for return within 30 days of delivery.
- Product Condition: All items must be unused, in original packaging, and include all accessories.
- Proof of Purchase: Please have your order confirmation or receipt ready when requesting a return.
Non-Returnable Items
For safety and health reasons, certain products may not be eligible for return:
- Final sale or clearance items
- Customized or modified items made specifically for your needs
How to Initiate a Return
To start the return process:
- Contact us by email at info@zapotis.xyz or call +1 704-593-0167.
- Provide your order details and the reason for the return.
- Our customer support team will guide you through the necessary steps.
Refund Process
- Refunds are typically processed within 7-10 business days after we receive and verify the returned items.
- Refunds will be issued back to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchange Policy
We currently do not offer direct exchanges. If you would like a different item, please complete a return for the original item and place a new order.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us within 48 hours of receiving your order. We will cover the return shipping and arrange for a replacement or a full refund as needed.
Return Shipping Costs
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe and timely return of your items.
Contact Information
If you have any questions or need assistance with our Refund & Return Policy, please reach out to us:
Zapotis Senior Health Care Products
Address: 1001 E W.T. Harris Blvd Ste A, Charlotte, NC 28213, United States
Phone: +1 704-593-0167
Email: info@zapotis.xyz
Thank you for choosing Zapotis for your senior health care needs. Our Refund & Return Policy is here to ensure you have a satisfying and worry-free shopping experience.