Refund and Returns Policy – Zapotis.xyz

1. Introduction

At Zapotis.xyz, we strive to provide the best quality healthy snacks for diet-conscious consumers. If you’re not completely satisfied with your purchase, our Refund and Returns Policy ensures a hassle-free process to resolve any concerns.

2. Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • Perishable food items are only eligible for returns if they arrive damaged or defective.

3. How to Initiate a Return

  • Contact us at info@zapotis.xyz with your order number and reason for return.

  • Our support team will provide return authorization and instructions.

  • Ship the item back to us within 7 days of receiving return approval.

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Process

  • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.

  • Refunds will be credited to the original payment method.

  • Shipping charges are non-refundable.

5. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same item, contact us at info@zapotis.xyz.

6. Non-Returnable Items

  • Opened or used food products.

  • Discounted or clearance items.

  • Gift cards or promotional items.

7. Customer Support

  • For any queries regarding our Refund and Returns Policy, feel free to reach out:

    • Address: 719 SW 4th Ave, Chiefland, FL 32626, USA

    • Phone: (352) 490-6426

    • Email: info@zapotis.xyz

  • Our support team is available Monday – Friday, 9 AM – 5 PM (EST).

8. Policy Updates

  • We reserve the right to update our Refund and Returns Policy at any time.

  • Changes will be posted on this page.

Thank you for choosing Zapotis.xyz – your trusted source for healthy diet-friendly snacks!